For supervisors and managers
Clients can ask for team leads, supervisors and managers. The manager console shows who has earned it, with the reasons. Coaching is contactless, through the app and digital messages.
How agents move up0:57
How agents move up
Take calls
Calls come from different clients, big and small.
Get scored
Five factors, with the reasons. Quality counts most.
Level up
Rookie, Buddy, Pro, Lead-ready. Your readiness score sets your level.
A person decides
A supervisor reviews your calls and picks team leads for each client.
What supervisors see
See the whole floor
Scores, resolved requests and results for every client.
Pick leaders fairly
Same scorecard for everyone. The reasons behind every pick.
Coach from anywhere
Supervisors coach in the app or by message. No meeting needed. An AI drafts the plan. You review it before you send it.